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Organising care around patients, Stories from the frontline of the NHS

To celebrate the launch of Organising care around patients Manchester University Press and Alliance Manchester Business School are hosting a live panel discussion, asking how care can be better organised around the needs of patients.

Joining authors Naomi Chambers, Professor of Healthcare Management at AMBS, and Jeremy Taylor, Director for Public Voice at the National Institute for Health Research, the discussion will be chaired by Alastair McLellan, Editor of the Health Service Journal, with Professor Kath Checkland and Dr Habib Naqvi as panellists. 

Organising care around patients is not for the fainthearted. Naomi Chambers and Jeremy Taylors have curated twenty-five accounts from people who agreed to tell the story of what happened when they or their loved ones came into contact with the NHS. The authors defy you not to laugh or cry, or hold your breath in disbelief, at some point when reading this book.

In these true and compelling accounts, we learn the experiences - good and bad - of people grappling with birth and death, caring for loved ones, living with mental illness, coping with long-term conditions, and struggling in older age. This book is a call to action aimed at healthcare professionals, managers and politicians: a manifesto for more patient-centred care.

These stories show the NHS at its very best - and also when it falls significantly short. Patients or carers currently battling with the system will derive some hope and encouragement, and clues about what to expect, what to ask for, and from whom.


Blog posts give the views of the author, and are not necessarily those of Alliance Manchester Business School and The University of Manchester.

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