Turning Operations Strategy into a Formidable Competitive Weapon
Most organisations are in a constant state of flux and their interests and priorities are constantly evolving. Recognising this, the focus of this masterclass will be to give participants a general introduction to some strategic operations management topics and challenges that are of interest to leaders and aspiring leaders alike.
This session will provide an understanding of the strategic significance of operations management and will discuss some key concepts that help to identify, capture, and deliver on great ideas to successfully drive effective operations management throughout the organisation.
We will also look at some strategic approaches that can help an operation to integrate the delivery of excellent customer experience, boost financial performance and establish the operations function as a formidable competitive weapon.
